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PRODID:-//AfroTech Conference//Schedule//EN
CALSCALE:GREGORIAN
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BEGIN:VEVENT
UID:1b9358c0-ff8d-4716-9f08-543399a2a6cc@afrotechconference.com
DTSTAMP:20260904T174545Z
DTSTART:20261105T190000Z
DTEND:20261105T194000Z
SUMMARY:Closing the AI Trust Gap in CX
DESCRIPTION:Customer-facing AI is scaling fast. Trust is becoming the limiting factor. In this fireside chat\, Zendesk Chief Legal Officer Shana Simmons breaks down what it takes to build AI that customers and frontline teams will actually adopt\, built around three requirements: mandatory transparency\, operational explainability\, and real accountability. For technical leaders deploying AI in high-stakes customer moments.\n\nSession ID: 1b9358c0-ff8d-4716-9f08-543399a2a6cc\n\nhttps://afrotechconference.com/schedule#session-1b9358c0-ff8d-4716-9f08-543399a2a6cc
LOCATION:Product & Innovation Stage (Exhibit Hall C&D (1st Floor))
URL:https://afrotechconference.com/schedule#session-1b9358c0-ff8d-4716-9f08-543399a2a6cc
X-WR-TIMEZONE:America/Chicago
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